Refunds are issued only in specific situations where an exchange or replacement cannot reasonably resolve the issue.

1. Approved Refund Conditions

A refund may be approved if:

  • The order is cancelled within the permitted cancellation period.

  • The requested replacement item is permanently out of stock.

  • Afsaana is unable to fulfil the order.

  • A refund has been explicitly authorized by Customer Support.

2. Refund Method & Timeline

  • Approved refunds are credited exclusively to the original payment method.

  • Processing takes 5–10 Business Days, subject to your payment provider’s clearing timelines.

3. Non-Refundable Items

Refunds are strictly not issued for:

  • Customized jewellery

  • Engraved products

  • Made-to-order items

  • Gift cards

  • Clearance and Final Sale items

  • Promotional products

  • Items showing signs of wear or use

4. Ineligible Refund Scenarios

Refund requests will not be approved for:

  • Change of mind or personal preference

  • Incorrect size or color selected at checkout

  • Delivery delays caused by third-party courier services

  • Minor color variations caused by display settings

  • Damage occurring after successful delivery

5. Color Disclaimer

Actual product colors may vary slightly due to screen resolutions, monitor calibration, studio lighting, and digital photography. Minor variations are standard across e-commerce items and are not classified as manufacturing defects.

6. Verification & Unboxing Video

We strongly recommend recording a single, continuous unboxing video when opening your package.

An unboxing video accelerates claim validation for:

  • Items damaged in transit

  • Missing products or components

  • Incorrect items received

  • Tampered packaging

7. Customer Support

To submit a cancellation, exchange, or refund claim, contact support:

  • Email: sales@afsaanajewellery.com

  • WhatsApp: +92 3396253736

  • Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM