Privacy Policy
Last Updated: 11/08/2026
Introduction
At Afsaana, your privacy is important to us. We are committed to protecting your personal information and ensuring that it is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, create an account, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information when you interact with our website.
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information
- Order History
Account Information
If you create an account with Afsaana, we may collect:
- Username
- Password
- Saved Addresses
- Wishlist Items
- Purchase History
Device & Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Time Zone
- Website Usage Data
- Cookies and Similar Technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver your purchases
- Verify your identity
- Process secure payments
- Provide customer support
- Respond to inquiries
- Improve our products and website
- Personalize your shopping experience
- Prevent fraud and unauthorized activities
- Send order and delivery updates
- Send promotional offers when you have opted in
- Comply with legal and regulatory requirements
3. Payment Information
Afsaana does not store your complete debit or credit card information.
Payments are securely processed through trusted third-party payment providers that maintain appropriate industry security standards.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Analyze website traffic
- Personalize content
- Enhance website security
You may disable cookies through your browser settings. However, some website features may not function properly.
5. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share information when necessary with:
Shipping Partners
To deliver your orders.
Payment Providers
To securely process payments.
Technology & Service Providers
Companies that help us operate our website, email services, analytics, and customer support.
Legal Requirements
When required by applicable laws, court orders, or government authorities.
Business Protection
To protect Afsaana, our customers, or others against fraud, unauthorized transactions, or illegal activities.
6. Data Security
We use appropriate security measures to help protect your personal information against:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
When information is no longer required, it may be securely deleted or anonymized.
8. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send you:
- Product launches
- Exclusive offers
- Promotions
- New collection announcements
- Event invitations
You can unsubscribe at any time by clicking the Unsubscribe link in our emails or contacting Customer Support.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your personal data
- Lodge a complaint regarding data privacy
To exercise these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Afsaana is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
12. International Data Transfers
If you access our website from outside our operating country, your information may be transferred to and processed in countries where our service providers operate.
We take appropriate safeguards to help protect your information during such transfers.
13. Changes to This Privacy Policy
Afsaana reserves the right to update or modify this Privacy Policy when necessary.
Any changes will become effective upon publication on this page. We encourage customers to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
Afsaana Customer Support
Email: support@afsaana.com
WhatsApp: +923396253736
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM