Privacy Policy

Last Updated: 26/08/2026

At Afsaana, your privacy is important to us. We are committed to protecting your personal information and ensuring that it is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, create an account, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment Information (processed securely through third-party payment providers)

• Order History

Account Information If you create an account with Afsaana, we may collect:

• Username

• Password (encrypted)

• Saved addresses

• Wishlist items

• Purchase history

Device & Technical Information We may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Time Zone

• Website Usage Data

• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Deliver your purchases

• Verify your identity

• Process secure payments

• Provide customer support

• Respond to inquiries

• Improve our products and website

• Personalize your shopping experience

• Prevent fraud and unauthorized activities

• Send order updates and delivery notifications

• Send promotional offers (only if you have opted in)

• Comply with legal and regulatory requirements

3. Payment Information

Afsaana does not store your complete debit or credit card information. Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Keep items in your shopping cart

• Improve website performance

• Analyze website traffic

• Personalize content

• Enhance website security

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

Your privacy is extremely important to us. We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following situations:

• Shipping Partners: To deliver your order.

• Payment Providers: To securely process payments.

• Technology & Service Providers: Companies that help us operate our website, email services, analytics, and customer support.

• Legal Requirements: Where required by applicable laws, court orders, or government authorities.

• Business Protection: To protect Afsaana, our customers, or others against fraud, unauthorized transactions, or illegal activities.

6. Data Security

We implement industry-standard security measures to protect your personal information against:

• Unauthorized access

• Data loss

• Misuse

• Disclosure

• Alteration

• Destruction

While we strive to protect your information using secure technologies, no online transmission or electronic storage method is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

When information is no longer required, it is securely deleted or anonymized.

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send:

• Product launches

• Exclusive offers

• Promotions

• New collection announcements

• Event invitations

You may unsubscribe at any time by clicking the Unsubscribe link in our emails or contacting Customer Support.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Request deletion of your data

• Withdraw marketing consent

• Request a copy of your personal data

• Lodge a complaint regarding data privacy

To exercise these rights, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services. Afsaana is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

12. International Data Transfers

If you access our website from outside our operating country, your information may be transferred to and processed in countries where our service providers operate. We take appropriate safeguards to ensure your information remains protected.

13. Changes to This Privacy Policy

Afsaana reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

• Company: Afsaana Customer Support

• Email: sales@afsaanajewellery.com

• WhatsApp: +92 3396253736

• Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM