Frequently Asked Questions
Yes. At Afsaana, we make every effort to ensure that the jewellery you receive matches the product shown on our website in terms of design, style, and overall appearance.
Please note that slight variations in colour may occur due to photography lighting, mobile screens, monitor settings, or display differences. These minor colour variations are normal and are not considered product defects.
Your order confirmation and purchase details are provided after your order has been successfully placed.
Please keep your order confirmation and invoice for future reference, particularly if you need assistance with an exchange or order-related query.
If you cannot locate your invoice, simply contact Afsaana Customer Support with your order number and registered contact details, and our team will assist you.
Afsaana does not accept general returns or refunds for change of mind or personal preference.
Eligible exchange requests must be submitted within 7 days of receiving your order. The jewellery must be unused, unworn, unaltered, and returned in its original packaging with all tags and the purchase invoice.
Exchanges may be approved for eligible issues such as:
* Damaged products
* Incorrect products received
* Verified manufacturing defects
* Missing jewellery components
* Products affected by tampered packaging
All exchange requests are subject to inspection and approval by Afsaana.
Selected Afsaana designs may be restocked depending on availability and demand; however, restocking is not guaranteed.
If a jewellery piece you love is currently unavailable, we recommend checking the website regularly or contacting our Customer Support team for availability updates.
Popular and limited-edition designs may sell out quickly.
Afsaana delivers orders across Pakistan, including major cities, smaller towns, and supported rural areas.
Estimated delivery after dispatch:
Major Cities & Metropolitan Areas: 3–5 business days
Remote & Rural Areas: 5–7 business days
For international deliveries you can contact Afsaana.
