At Afsaana, every order is handled with exceptional care—from quality inspection and elegant packaging to secure shipping. We are committed to delivering your jewellery safely and on time while keeping you informed throughout the process.
Pakistan Delivery
Major Cities & Metropolitan Areas
Orders shipped to major cities and metropolitan regions are typically delivered within:
3–5 Business Days
from the date your order is dispatched.
Remote & Rural Areas
Deliveries to smaller towns, remote locations, and rural areas may require:
5–7 Business Days
depending on courier accessibility and local service coverage.
Order Processing
Every Afsaana order undergoes a careful preparation process before dispatch.
This includes:
- Jewellery Quality Inspection
- Product Authentication
- Luxury Gift Packaging (if included in the order)
- Secure Shipping Preparation
- Courier Handover
Most orders are processed within 1–2 Business Days before dispatch.
Shipping Charges
Shipping charges are automatically calculated during checkout based on:
- Delivery destination
- Parcel weight
- Selected shipping method
International customers may be required to pay customs duties, import taxes, VAT, or other government-imposed fees upon arrival in their country. These charges are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email or WhatsApp, including your tracking number so you can monitor your shipment in real time.
Delivery Attempts
Our courier partners will deliver to the address provided during checkout.
To help ensure a smooth delivery, please make sure your:
- Full name
- Delivery address
- Phone number
- Email address
are accurate and complete.
If delivery cannot be completed due to incorrect information or customer unavailability, additional shipping charges may apply for re-delivery.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:
- Public holidays
- Severe weather conditions
- Customs inspections
- High shipping volumes
- Courier operational delays
- Natural disasters or unforeseen events
We appreciate your patience should any unexpected delays arise.
Need Assistance?
If you have any questions regarding your order or delivery, our customer support team is always here to help.
WhatsApp: +92 3396253736
Email: sales@afsaanajewellery.com
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM
Important Information
- Business days exclude weekends and public holidays.
- Delivery timeframes are estimates and may vary depending on location and courier operations.
- Orders are shipped only after successful payment verification.
- Tracking information is shared once your order has been dispatched.
- Afsaana reserves the right to update this Delivery Policy at any time without prior notice.
